[OSTANESKIDS OS: TERMINAL FAQ]
TL;DR: Fast answers for creators, gamers, and artists. Zero walls of text. Clear your doubts instantly below.
● Commander Scale (13cm): Gives our artists the exact surface area needed to hit complex gear, weapons, and intricate hair details.
The moment your payment clears, log in to access the "Order section" in your dashboard. This is your command center where you track your build and chat directly with your Project Supervisor. We run a strict 3-stage visual approval loop inside this portal:
1. 3D Sculpt Render: We hand-sculpt your character from the bones up. You check and lock in the digital geometry before printing.
2. Physical Print Verification: We print, sand, and prime it. A raw photo drops in your dashboard. (DIY Kits ship here).
3. Hand-Painting: Our studio artists hand-paint your figure. You give the final blessing on photos/videos before the shipping container locks.
Don't need it in a rush? Activate this option at checkout to extend the production timeline to up to 30 Business Days, and we will slash an immediate 20% discount off your quote.
Yes. The Forge ships worldwide straight from our studio in Sheffield, UK.
● Fully Painted Masterpieces: 100% FREE Tracked Shipping worldwide.
● Unpainted DIY Kits: Standard weight-based shipping calculated at checkout.
Every character is a unique 1-of-1 creation. Prices are starting baseline quotes. Casual fits stay at the base price; complex designs (like Siegfried’s dragon-slayer armor) scale the quote up to cover extra manual sculpting hours.
THE UNPAINTED FIGURINE (DIY KIT)
Timeline: 12–15 Business Days
● 13cm [ Commander Scale ]: Starts at £119 / approx. €139 / approx. $149
THE HAND-PAINTED MASTERPIECE (STANDARD PROD)
Timeline: 30–35 Business Days | Free Worldwide Tracked Shipping
● 13cm [ Commander Scale ]: Starts at £290
THE "SLOW & STEADY" BUFF (SAVE 20%)
Timeline: Up to 30 Business Days | Free Worldwide Tracked Shipping
● 13cm [ Commander Scale ]: Starts at £223 / approx. €269 / approx. $279
Yes! Klarna and Clearpay are enabled at checkout via Stripe. Split your premium commission into interest-free installments while the studio begins sculpting immediately.
● UK Border: Local checkout. Zero hidden VAT or surprise delivery fees.
● International Border (US, EU, AUS, etc.): We do not collect international VAT at checkout. Your local customs authority will collect your country's standard Import VAT or carrier clearance handling fees when it reaches your border.
We have an 80% Cash-Back Guarantee. If we finish your digital 3D model and you don't vibe with the style, cancel it directly in the "Order section" in your dashboard. You get an 80% refund instantly. (20% is retained strictly to pay our digital artists for their manual design hours. No 3D files are transferred).
If a courier breaks your figure, we remake it for free. But you MUST send us a photo of the broken figurine and the damaged box in 14 days.
They are 14+ Decorative Keepsakes, not action figures meant for rough combat play.
● Forge Path Alpha (Anime OCs): Forged in premium Photopolymer Resin to capture clean weapon profiles and sharp anime hair details. Look, unless you decide to test its physics by dropping it from your roof or smashing it with a hammer, it will sit perfectly fine on your shelf. Just treat it like the high-end collector's piece it is.
● Forge Path Beta (Childhood Drawings): Printed in heavy-duty, impact-resistant PLA. For these, our artists intentionally beef up wobbly lines, use locked stands, and internally arm space limbs with thick metal wire to craft an absolute tank of a family heirloom.
● All coatings are certified to non-toxic, global EN71-3 "Toy-Safe" chemical standards.
Bypass the email spam filters. Log in to your account and access the dashboard nodes for the fastest response times:
● For Active Orders: Head straight to the "Order section" inside your user dashboard to chat directly with your assigned Project Supervisor.
● For New Queries / Pre-orders: If you don't have an active order running yet, simply jump into the "Ticketing Section" in your dashboard to log a secure support transmission with our admin team.
● Off-Grid Backups: Email wizard@ostaneskids.com or drop a text message to our WhatsApp support line at +447586051203.