/// TL;DR ///
You order, we sculpt, you approve. We print and paint, you approve the final look. We ship. Crucial: You must record an unboxing video when it arrives if you want free replacement insurance for courier damage. Track everything live in your dashboard. Want to see our rates before you begin? Check our Custom Figurine Pricing Page.
01: COMMAND CENTER ACCESS
The moment your payment clears via our Secure Payment Terminal, your OSTANESKIDS OS dashboard activates. This is your direct terminal to the studio. Use it to track your project’s live status, view WIP (Work in Progress) files, and chat directly with your assigned 3D artist.
02: 3D SCULPTING & APPROVAL
An artist sculpts your character from your reference art.
- The Lock-In: We drop a 360° video of the digital model into your dashboard. You review it, request tweaks, and give the final approval.
- Cancellation Rules: If you cancel before approval, you get an 80% refund. Once approved, the 3D geometry is locked. For full details on cancellation processing, read our Refund Policy.
03: PHYSICAL PRINTING & PREP
The approved digital file is sent to the printers. We print it, manually remove supports, and sand every millimeter perfectly smooth. We upload a photo of the raw, unpainted figure to your dashboard.
- (DIY Unpainted Kits ship at this exact stage. Standard weight-based shipping rates apply at checkout as detailed on our Shipping Policy Page).
04: HAND-PAINTING & SEALING
For fully painted orders, the figure moves to the paint desk. Our artists hand-paint your character and upload final photos for your green light. Once you confirm it looks exactly right, we apply a permanent, protective clear-coat lacquer.
05: DISPATCH & THE UNBOXING RULE
Your character is permanently secured to its base, packed with heavy-duty padding, and shipped out. You will receive a Royal Mail tracking code. To learn more about delivery timelines, custom duties, and international transit, check out our full Shipping & Delivery Terms.
SYSTEM STATUS:
Ready for input. Have more questions about our pipeline? Read through our comprehensive FAQ Page or reach out via our Contact Information Page. Need help with an ongoing project? Access the “Support Tickets” tab in your dashboard.
