TL;DR:
Need to establish a direct link with the Forge? We have different comms channels depending on what you need. Please route your transmission to the correct node below for the fastest response. Before reaching out about pricing or build timelines, you can check our Custom Figurine Pricing Page or our complete Production & Shipping Policy.
[MODULE 01: ACTIVE ORDER SUPPORT]
If you currently have a figurine in production, please do not use standard email.
- The Dashboard Portal: Log into your OSTANESKIDS OS account and navigate to the Orders section. Here, you can track your live production status, chat directly with your dedicated Project Supervisor, approve your 3D sculpts, and view WIP (Work-In-Progress) photos.
- For a complete walkthrough on how our production pipeline works, please consult our step-by-step User Guide.
[MODULE 02: GENERAL INQUIRIES & TICKETING]
Got a question about a future project, a custom pricing quote, or need technical support with your account?
- Fastest Route (Registered Users): Log into your dashboard and submit a secure ticket via the Ticketing Section.
- Direct Email Node: wizard@ostaneskids.com
- WhatsApp Support Line: +44 7586 051203 (Please note: We only accept text/image messages via WhatsApp. Voice calls are not monitored).
Active Comms Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT). We are a small team of artists. We power down the forge on weekends and UK Bank Holidays to recharge. For common fast answers during offline hours, check out our FAQ Page.
[MODULE 03: PHYSICAL FORGE LOCATION]
OstanesKids operates out of South Yorkshire. Please note that our workshop is a closed manufacturing studio and is not open to the public for walk-ins or physical order pickups. All orders are processed securely and handled through our Secure Payment Terminal.
- UK Headquarters: OstanesKids 59 Headford Gardens Sheffield, South Yorkshire S3 7XB, England, United Kingdom
[MODULE 04: EU REGULATORY REPRESENTATIVE]
In strict accordance with the EU General Product Safety Regulation (GPSR), formal market surveillance and customs authorities can contact our Authorized Representative:
FOR REGULATORY AUTHORITIES ONLY (No Customer Support):
- Entity: Easy Access System Europe OÜ
- Address: Mustamäe tee 50, 10621 Tallinn, Estonia
- Email Node: gpsr.requests@easproject.com
- Website: www.easproject.com
- Phone Node: +372 5696 8939
- All custom work managed by our studio is bound legally under our standard Terms of Service.
