FAQ: The Alchemist’s Guide to Your Magical Figurines
What does Ostanes actually do?
Ah, dear traveler of imagination! I turn your child's artwork—or even your own childhood doodles, into magical, handcrafted figurines. Think of me as an alchemist, but instead of gold, I spin memories and creativity into keepsakes.
How long does it take for the magic to happen (aka: shipping)?
Creating magic takes time, my friend. It usually takes 7-12 Business Days to craft your figurine, 3-20 Business Days shipping time (based on destination). For the UK, expect 5-7 business days after dispatch, while international deliveries may take 7-20 business days. Patience is a virtue, especially when awaiting magic!
For more details: Shipping Policy
Do you ship worldwide?
Yes! My magic knows no borders. However, customs and duties might apply if you’re outside the UK, and these are the buyer's responsibility. Keep that in mind before placing your order!
What if my figurine arrives damaged?
Oh no! That’s not magical at all! If your figurine arrives injured from its travels, please send me a photo of the damage within 7 days of receiving it, and I’ll brew up a solution.
Just Remember:
-
What to Do:
- Record a video while unboxing the package.
- Contact us at ostanesart@gmail.com within 7 days of delivery with the unboxing video and a description of the issue.
-
Our Promise:
- If the damage is verified, we will replace your figurine free of charge.
- Without unboxing video proof, a replacement may still be offered, but at a reduced cost.
How much does shipping cost?
Shipping fees vary by destination, but don't worry—I’ll show you the exact cost at checkout. For UK orders, shipping typically is FREE, and international rates depend on your location.
Do you offer bulk discounts?
If you’re planning a magical figurine extravaganza (like for a school or special event), reach out to me directly via my Contact Page, and I’ll craft a custom offer just for you.
Do you accept drawings from grown-ups, too?
Absolutely! Who says grown-ups can’t have fun? Whether it’s your childhood art, a sketch by your partner, or just something whimsical you doodled yesterday, I can bring it to life.
Can I track my figurine’s journey?
Yes, you’ll receive a tracking number once your figurine is dispatched. Keep your alchemist’s crystal ball (ahem, tracking link) close for updates!
What kind of drawings work best?
The more whimsical, the better! Monsters, unicorns, or even stick figures, I love turning them all into figurines. Just make sure your drawing is clear and colorful so I can capture its essence.
Do you save a digital backup of the drawing?
Nope, once the magic is complete, your artwork is gone from my archives. Be sure to keep your own copy of the drawing!
What materials do you use for the figurines?
Ah, the secret sauce! My figurines are crafted from high-quality resin and hand-painted with precision. They’re sturdy, detailed, and built to preserve your memories for a lifetime.
How do I get started?
Easy peasy!
- Take a photo or scan of the drawing.
- Upload it to my website through the order form.
- Sit back and let the magic begin!
I have more questions! How can I reach you?
I’m always happy to help! Head over to my Contact Page, or send me a magical note via email at ostanesart@gmail.com.